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Help!
Topic Owner: ChibiMoon
Topic: Can't find something you're looking for in the FAQs? Just ask it here, and you will be answered as soon as possible. If your question is good enough, it may even be added to the FAQs for future reference.

For errors you encounter, please report them here.

Scheme issues should be directed here.

If you're not sure what category it is, though, then just ask here.
Maximum Posts: 50
Greatest Hits: Top 10 posts in this topic
it's mentioned in this FAQ, dessa.

"Sending out Private Messages ... costs five promotion points."
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SAILORMOON.ORG
Almost as many resurrections as Sailor Moon herself.
nijiro You have to get some download quota first. It looks like you are at 0. The images won't show up unless you have quota for them. The quota serves to keep our hosting costs down. It's a bit annoying at first, but as soon as you get some it'll be much better.
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EternalSailorSilverMoon: There is a Fan Art section in the image galleries. As of now, I'm not sure if the we are taking new submissions for that section. The Saturn team should know, since they are in charge of the image galleries. We will try and find out for sure from one of them.
signature image Hello, sweetie!
tiggerwv: You may want to post that error in Squash The Bugs!!! instead of in here. That topic has been set up specifically for errors or bugs encountered on the site. This topic is more for general questions about the site. =)
signature image Hello, sweetie!
tiggerwv - From wikipedia: The Extensible HyperText Markup Language, or XHTML, is a markup language that has the same depth of expression as HTML, but also conforms to XML syntax.

So, if you know HTML then you're almost there. I don't know about the uploading process, etc. though. I'll try and see what can be done for you.
Edit: I see that you seem to have things going in the Slush Pile topic, so hopefully things will work out for you there! :)
signature image When you're uncertain or worried, I'll be there for you. I may have no power, but you called me here to you. If you need me... I'll give you all the strength of my soul. I live to be there for you. So you must fight with confidence.
Hisoka: There are a lot of things you can do on the site, mostly converse with your fellow anime fans in the various topics. You can get into the sailormoon image library and download images.

To start I would read the terms of service, etiquette guide, and FAQs from the links in the blue bar at the bottom of most of the pages.

After that go into the forum titled "Central Control" and read what everyone is talking about, shout out that you're new and try to join in the incredibly random conversation. :)

Above all just have fun and enjoy yourself.
I solemnly swear I am up to no good.
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hisoka33
I copied the links firebornx was talking about into this post for you. Make sure you read over them all before you start to participate here on the site. They're actually really helpful. The FAQs (Frequently Asked Questions) can be a lot to read, but shouldn't be too confusing.
ToS
Privacy Policy
Internet Safety
Etiquette Guide
Frequently Asked Questions

Also, checking out Central Control is a great way to interact with other users and contribute to the conversation yourself. Just make sure you read in the FAQs about the rules on posting.

Be sure to stop by the Moon Kingdom to find some great teams and groups you can join. I'm addicted to teams myself, but I love joining them and making new friends! ^_^

If you have any more questions, or need more help, please feel free to come back here and ask. I think you'll get the hang of it though. Good luck and enjoy!

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One at a time people!
ONE AT A TIME!
sailorcomettail
Welcome to the site! As for item shops, I don't believe that they have yet been re-implemented after the site came back online. The FAQs were brought over so that's why shops are mentioned. The Easter eggs you see were given away on the site for Easter only, so no one bought them originally.

I'll see if I can't find some more information for you about the shops. Let us know if you have any other questions. Feel free to post here or send me a message directly. :)
signature image When you're uncertain or worried, I'll be there for you. I may have no power, but you called me here to you. If you need me... I'll give you all the strength of my soul. I live to be there for you. So you must fight with confidence.
sailorcomettail
Seasonal items like the Easter Eggs are given out at the whim of Eternal Senshi Webmasters. It's hard to say when or why they'll do it next, you'll just have to stay active on the site and visit lots of pages to find out! :)

As for becoming a Crystal Star, you'll need to have 1000 promotion points and have been a member for 5 days. You can check out all the requirements for all levels here. Judging from your current points and membership length, I'd say you should be able to promote yourself in a month. However, if you're really active in the forums and have a lot to contribute, you might be able to gain enough kudos to promote yourself early!
Once you've met the requirements to promote yourself, you should visit the Promotion Requestion file and promote yourself.

Hope that answers your questions. If you need any more help, you know where to come!
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One at a time people!
ONE AT A TIME!
Depending on the type of team, try to find a forum most likely to share a common interest. I see you've posted in the "/Games /Nintendo Power / Message Board." That's probably the best place to do so. Remember, all newly created items show up in Recent Activity under the, New Files tab, so anyone who checks that will see your newly created team. I know I personally check it daily, an old Mercury habit.

I wouldn't suggest spamming too many boards with your announcement, could get you into trouble. Don't worry though, once a team is created, its only a matter of time before people start to notice and join.

Thanks for the invite btw :) personally however, i prefer Peach.
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One at a time people!
ONE AT A TIME!
To adjust any of your files settings, click the pink "i" next to the file and in the first drop down menu on that page select "Change *insert file name here*."
That should enable you to edit the info you're looking for. Hope that helps!
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One at a time people!
ONE AT A TIME!
ChibiSaturn - There was really no way to recover all the old accounts when the site reopened. The only accounts that were reserved were the staff accounts for people who were staff prior to the site closing.
signature image Hello, sweetie!
MoonlightPrincessSerenity - Those are just random events that pop up every now and then. They don't serve any specific purpose at the moment, but sometimes they are fun to read. There are a few in there about the webmasters too; I think Lisa must drink an awful lot of coffee to always be needing another cup! (That's the one I always seem to get.) XD

There are no dumb questions, by the way. ^_^ Back before the site closed, I think people even found points and items through random events if I recall correctly, but maybe I'm thinking of something else. I'm not sure if there are any solid plans to bring that back at the moment though.
signature image Hello, sweetie!
Its all part of their signatures. You have the option to upload and include one when you create yours.

Check out the Signatures FAQ for more details on the subject :) Make sure your image meets the requirements listed before you upload though.
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One at a time people!
ONE AT A TIME!
Actually colette
to put an image into your signature, it requires "promotion points" of which you have 250. Download quota is only used when browsing the image library here on the site. In other words, you can go ahead and add that image to your signature now :)
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One at a time people!
ONE AT A TIME!
MoonlightPrincessSerenity - The next level is Crystal Star, and you meet both requirements, so you are eligible for promotion. Congrats! There is a promotion request file in the Change Your Preferences folder that you can use to promote yourself to the next level. In the future, if you're not sure if you are eligible for another promotion, you can either visit that link (it will tell you if you are eligible or not), or you can consult the levels list.
signature image Hello, sweetie!
sailoruranus124 - Hi, and welcome to the site! Each member gets 1,000 promotion points once a month, on the date that you signed up. You can also get extra promotion points by being active and participating in the topics. If a user likes your post, he or she can give it kudos, which will award you with a set amount of promotion points based on the level of the user giving you kudos. You can read all about points in the Points FAQ.
signature image Hello, sweetie!
Nope, nothing special other than being mentioned in the Today's Birthday file. :)
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One at a time people!
ONE AT A TIME!
EternalSailorSilverMoon - Most of the time, people find you! Feel free to update your sig to let people know about your team though. There's also a General Television forum here where you might make a post and see if there are any other fans. :)
signature image When you're uncertain or worried, I'll be there for you. I may have no power, but you called me here to you. If you need me... I'll give you all the strength of my soul. I live to be there for you. So you must fight with confidence.
astromath - I don't think there's a specific FAQ that mentions your question yet, but I'm sure that's something we can put in there soon! Staff accounts were the only accounts to be restored to their original level when the site reopened. Everyone who was below chibi senshi starts fresh at the henshin brooch level when they sign up again.
signature image Hello, sweetie!
KinoMakoto - You should not have to log in on the 15th to get your monthly quota allotment. Perhaps one of the automated batches that adds the quota did not run correctly like it was supposed to. I'm sure one of the webmasters can look into it when they get a free moment and see what happened. =)
signature image Hello, sweetie!
If I recall correctly, you have to log in at least once a month in order to receive your points and quota for that month. It doesn't have to be your sign up date, just at least once every thirty days.
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I'm sorry you feel you've been treated unfairly, I can assure you that's not the case. :)

Points and quota are issued every night at ~12:00am central time. This is an automated process. I double checked and the processes ran on November 15th. If you signed up on October 15th, but didn't log in again until after November 15th, the system will not issue you points or quota.

Since I don't deal with the coding part of the site, I can't tell you if there's a way to look up every time you've signed in.

The way the system is set up is pretty straight forward, so while I suppose it's possible for a mistake to happen, it's not very likely.

If you feel this should be looked into further, let me know and I'll get with the other webmasters and figure out how to resolve this to everyone's satisfaction. :)
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grapeofdeath: There was really no way to recover all the old accounts when the site reopened. The only accounts that were reserved were the staff accounts for people who were staff prior to the site closing. Those were also the only accounts to be restored to their original level when the site reopened. Everyone who was below chibi senshi starts fresh at the henshin brooch level when they sign up again.
signature image Hello, sweetie!
You're out of download quota. You will be given more on your sign-up date next month. :)
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  SailorSF : Did you go over a month without logging into the site? I think you have to log in at least once a month to get your points. If you did that, we may need to have someone dig deeper and see what happened.
signature image Hello, sweetie!
The batch jobs must not have run on the day you were supposed to get your points. I'll run them now and see if that fixes it for you.

The site's a little wonky lately. I'll get with Scot, our fearless leader, and see what's up. :)

*edit*

I manually updated your points and quota. We'll try to get things fixed so this doesn't happen again. Sorry for the inconvenience! :D
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The question about the download quota got me thinking...

Since Sailor moon isn't really that popular anymore.
Do people still download a bunch of images?

The image libraries used to be the main draw for the site, I'm just curious to know how much demand there still is for the images.
I solemnly swear I am up to no good.
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That I don't know. I'm sure Scot could pull up stats on it, though. :)
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Hi, juliecasady, and welcome to the site! You can't view any images yet, because you don't have any download quota. Download quota is given on the same day each month as your sign up date. Since you're new, you may want to better familiarize yourself with the site by checking out the FAQs. You may not have any download quota yet, but there are lots of great people on here to meet. Explore some of the topics and enjoy! =)
signature image Hello, sweetie!
Hi, JulieKei, welcome back to the site! The Moonatic Fringe is only open to Cosmic Heart Compact level and higher, and the Super Fringe is available to users who are Moon Crisis Compact or higher.

You should be able to click on the little "i" next to any file's icon to see detailed information about it including the file's owner, its creation date, last modified date, and the required read & write access levels. ^_^
signature image Hello, sweetie!
JulieKei- Holy! Someone else out there like me returned after so long (21 here though)...so much has changed @_@

As for the point of this post, being a member so very long ago, I had loads of fun with the inventory system. Where are items now? Is there somewhere I can read about the changes that occurred since I left?
signature image "We must fight with ourselves...within our hearts...and we must do it harshly, in order to come to the right conclusions."
Welcome back to the site too,   MajinTB ! We've never really put anything together on any changes, because frankly, there really haven't been many. There were some Easter eggs that were randomly distributed a couple Easters ago, but those were the only ones. At this point, I don't think we're sure if items are going to resurface more widespread or not.
signature image Hello, sweetie!
Then don't mind me asking, but why haven't any events, topics, or even the MoonGram itself been updated recently? Saying "a couple easters ago" frightens me to death! :P

I also don't mean to point fingers or anything, but I feel like I've returned to a ghost town o_o. Is there anything I can do to contribute (even IF I'm starting from Henshin Brooch again)?
signature image "We must fight with ourselves...within our hearts...and we must do it harshly, in order to come to the right conclusions."
Ghost town is unfortunately what this place has become to be honest. Just a couple of us old time crazy greppies hanging around here. The site is a mere shell of it's past awesomeness.
Still always glad to see some more people returning :)
I solemnly swear I am up to no good.
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Sad but true. Really the best thing to do to try and get more activity is post and try to get others to post.

Maybe it's because Sailor Moon itself is not getting the exposure it once had. Maybe the bulk of the users who were active in the past have busier lives and less time to post. Who can say really? Probably a little bit of everything I would wager. =/
signature image Hello, sweetie!
Nichita :: You're not doing anything wrong. :) The problem is that you're out of download quota - the "points" you need to view the images. Worry not, though! You'll get a nice new batch of quota every month on your sign up day.

Welcome to Sailormoon.org! :D
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Hi, I would like to know if the monthly point system is working. I thought they were updated each month on the day you signed up but it's not working on my user for the moment. Do you know what's wrong?
My have not updated in a long time either. It's probably turned off.
Life is like an orange, it is small, round and has a few pips in it... Oh, and some have half of one for breakfast.
Probably nobody running the batch files. I'll poke someone higher up with permissions and see what we can find out.
signature image Hello, sweetie!
I can testify to the poking, the poking is happening.
signature image When you're uncertain or worried, I'll be there for you. I may have no power, but you called me here to you. If you need me... I'll give you all the strength of my soul. I live to be there for you. So you must fight with confidence.
Thanks!! I appreciate the poking!
Quit poking me. I'm trying to sleep here.
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I can't :) theres a bug in the system, it pokes people and doesn't give any points. :P
Don't confuse laziness with a bug :)
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Hi. I am trying to activate my Google Account with my sailormoon.org email address. Whom should I contact?
Hi Daisy,

The Sailormoon.org email account program is a holdover from many years ago. I don't know if Scot and Jen are continuing to support new accounts or not.
Josh,
I hope they do.
I just deactivated a whole mess of idle gmail accounts a few weeks ago. I have no desire to support more sailormoon.org email addresses.
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